Updated Return Policy

Updated Return Policy

Your satisfaction is important to us, and we believe our customers should have the chance to try out the rug in any way they wish! As such, we will gladly issue a full refund for all rugs RECEIVED by you WITHIN 14 DAYS, less return shipping costs to Ottawa, Ontario. This means you have 14 days from the day the rug was delivered to you.

In order for us to accept the return, item MUST be returned with

  • NO pet fur or dander
  • NO dirt or grass
  • NO stains or damage
  • NO signs of wear

Any item returned in a condition that makes the item no longer sellable as ‘NEW’ will NOT BE ACCEPTED and no refund will be issued.

How to Return

To initiate a return, please contact us through the contact form with your name and address of delivery. We will then generate a prepaid return shipping slip for your item.

Please return the rug in the original packaging, or similar packaging that will protect the rug from damage while in transport.

Finally, we will issue you the refund LESS THE RETURN SHIPPING COST INCURRED. We can provide you with the cost of return shipping prior to issuing the prepaid return shipping slip.

On Sale Items

We will accept returns for any items that is on sale.

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